Wednesday, November 27, 2013

Etiquette for PR XI ..Boss/junior manners



 Fine manners, it is said, need the support of  fine manners in others. This is particularly significant in Interpersonal relations. When you have to deal with certain persons constantly, both must follow the norms of behavior prescribed. Either one flouting the same will result in Confrontation. The most common team is the Bass/Junior one. It is difficult to demarcate the code of conduct as a Junior can also be boss of another and a Boss, Junior to someone higher.
If you are Boss
  • Do not make it obvious that you are one, by constantly proclaiming you are Boss! If you have to remind others of this fact, there is something wrong with you!
  • If your juniors come to you with a problem, give them your attention, Listen and help out. If it is not possible to find a solution, explain why, Don't bark an "impossible" and ask him to "go back to his seat". Of course, you have to be strictly professional at work.  But it does not hurt to take interest in your juniors’ personal problems to a certain extent.
  • Make it a point to know the names of all those working under you, It motivates them to perform better.  It gives them the feeling that you consider them as individuals contributing their mite-not faceless automatons.
  • Don't look out only for mistakes.  Be aware of the strengths of your juniors and build on them.
  • Make it a point to appreciate every one's work- not a general " You are  all very good. " Be specific, like:"Mr.Rao, I hear your statement of account was flawless." or "Miss Naaz, your filling, I'm told, is excellent".  It makes them want to do better.
  • If you have to reprimand a junior, do so in private and after giving him a hearing.
  • Don't pull up your staff on the basis of someone reporting their misbehavior. Unless you have concrete proof of the same keep your mind open.
  • Be polite but firm in your dealings. Too much familiarity might encourage indiscipline.
  • Have a protective attitude towards juniors. They look to you for guidance and support.  Let that not be in vain.  
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  •  If you are Junior
  • Don't be servile. Respect your Boss but not to the extent of bowing and scraping.
  • If you don't agree with something the Boss says, keep your cool till others have left, ask for a private appointment with the Boss and politely tell him your point of view. Arrogance or impudence won't get you anywhere, except out of work!
  • Always keep track of your duties before you talk of rights.